General Terms and Conditions of International Tourism & Business College BV (ITB College)

1. Enrollment and Admission Requirements

To enroll in a program, students must complete and sign the ITB College Enrolment Contract.
The language of instruction is English, and the program is delivered online/virtually.
Admission requires students to be at least 18 years of age.
Students are entitled to receive a signed copy of their Enrolment Contract upon registration.

Students can attend virtual classes or online training.
Students must notify ITB College of any absences in advance.
Class schedules are subject to change, and ITB College reserves the right to alter course material based on class size.

Full Refund: Provided if the contract is rescinded within 14 days of signing or if ITB College discontinues the program before completion.
Partial Refund Online Students : Available if a student cancels their enrollment after 14 days but before the program start date. You are eligible for a refund of the fees paid, except for the 500 euros. This fee covers the administrative costs incurred during the processing of your permit.
No Refunds: Students withdrawing or expelled from the program after 14 days from the start date are not eligible for a refund.
ITB College may charge students for any books or equipment already issued.

Exams are scheduled according to the course plan, and students must follow all instructions provided by instructors, including switching off electronic devices.
Grades are assigned within 4 weeks of the examination date and will be provided in writing. Inquiries about exam grades must be submitted in writing to ITB College.
Exam Rewrites: Students may rewrite an exam once for a fee of €75.00. A second failure requires retaking the course at 50% of the current tuition fee.
Missed Exams: Students missing a final exam will be marked absent, recorded as a "Fail," and counted as one exam attempt.

A passing grade is 60%, with grades distributed as follows: Final Exam (60%), Attendance (10%), Projects/Assignments (20%), and Quizzes/Case Studies (10%).
Students failing to achieve 60% may choose to retake the course (at a 50% tuition discount) or rewrite the exam (fee €75.00).

Diplomas and certificates are only issued when full payment is made and exam in complete.
Reissuance of diplomas or certificates costs €150.00; transcript reissuance is €80.00.

ITB College collects and processes personal data as per its Privacy Policy, which adheres to GDPR regulations.
Data may be used for academic purposes, communication, and improving services.
For privacy inquiries or to exercise rights, students may contact support@itbcollege.com.

Course materials and content provided by ITB College are for educational use only and cannot be reproduced or shared without permission.

ITB College reserves the right to amend these terms and conditions. Updates will be communicated to students and published on the ITB College website.

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from these terms shall be resolved in accordance with Dutch law.